Refund policy
Hassle-free returns
Refund & Return Policy
We want you to love what you ordered. If you are not completely satisfied, we’re here to help.
Return Eligibility
You may request a return within 14 days of receiving your order.
To be eligible for a return:
-
Items must be unused, unworn, and unwashed
-
Items must be in original condition with tags attached
-
Items must be returned in original packaging
Items that do not meet these conditions may not be accepted.
Non-Returnable Items
The following items cannot be returned:
-
Final sale items
-
Gift cards
-
Accessories (if hygiene-related)
-
Customized products
Return Process
To request a return, please contact us at:
Support Email: aovica@foxmail.com
Include:
-
Your order number
-
The item(s) you wish to return
-
Reason for return
Once approved, we will provide return instructions.
Return Shipping Costs
Return shipping costs are:
-
Covered by us if the item is defective or incorrect
-
Covered by the customer for size issues or preference changes
Shipping fees are non-refundable unless the return is due to our error.
Refunds
After we receive and inspect your return:
-
Approved refunds will be issued to your original payment method
-
Processing time: 5–10 business days
You will receive a confirmation email once the refund is completed.
Late or Missing Refunds
If you have not received your refund:
-
Check your bank account again
-
Contact your credit card provider
-
Contact your bank
If the issue persists, please contact us.
Exchanges
We replace items only if they are defective or damaged.
Contact us at:
Support Email: aovica@foxmail.com
Order Cancellation
Orders can be cancelled within 12 hours after purchase.
After this time, orders may already be processed and cannot be cancelled.
Contact Us
If you have any questions about our return policy, please contact us: